Contact Center
Reduce average handle time and provide a better user experience in your contact center.
Benefits
✔ Significant time savings
✔ Reduced Average Handle Time (AHT)
✔ Better Customer / Member experience
✔ Knowledge Based Authentication (KBA) is frustrating
✔ More secure than KBA
✔ Enables more self-service options
Uses
✔ Agent-based call center
✔ IVR / AI-based call center
✔ Agent-based chat
✔ Agent-based video banking / ITM
Online Banking
Enable online account access without the use of passwords or one-time passcodes that can be compromised.
Benefits
✔ Protect risky transaction with biometric authentication
✔ Prevention of account takeover (ATO) attacks
✔ Confidently, securely drive Online / Digital adoption
Uses
✔ Agent-based call center
✔ IVR / AI-based call center
✔ Agent-based chat
✔ Agent-based video banking / ITM
Video and Chat
Easily integrate with chat or video channels to enable your customers to authenticate without sharing personal information.
Benefits
✔ User-Friendly Experience
Simplifies video banking authentication, replacing the hassle of holding up an ID card with a more efficient process
✔ Security for Anonymous Chats
Eliminates the need for easily discoverable "secrets" in anonymous chat sessions, enhancing security without compromising user experience.
✔ Added Security in Logged-In Sessions
Acts as a second layer of authentication during critical transactions, safeguarding against fraud in cases where usernames and passwords may be compromised.
Uses
✔ Streamlining Video Banking Authentication
✔ Secure Authentication for Anonymous Chats
✔ Risk Mitigation in Logged-In Sessions
In Branch
Enable in-person authentication securely and easily without sharing any personal information.
Benefits
✔ Prevent In-Branch fake ID fraud
✔ Reduce ID / Pin authentication
✔ Improve In-Branch customer / member experience
Uses
✔ In branch risky transactions
✔ Drive up transactions
✔ Agent-based video banking / Interactive Teller Kiosk (ITK)
