IDgo authentication has been designed to reduce security vulnerabilities, simplify the user experience and minimize friction.
Secure
IDgo replaces discoverable secrets like passwords and one-time passcodes with strong passwordless biometric authentication so there are no secrets for attackers to steal. To protect privacy, authentication is executed with device based biometrics that are not stored by the IDgo service.
IDgo delivers the same simple authentication experience in all channels: contact center, online, in-person. IDgo does not require a download of an application and works on smart devices including mobile phones, laptops, tablets and desktops.
Simple
Fast
IDgo authentication takes seconds instead of minutes. IDgo is a no-code / low-code user authentication service that can be up and running in minutes without straining IT resources and without the overhead of maintaining development stacks.
Use Cases
Secure authentication in all user engagement channels
Reduce average handle time in your contact center today.
Calculate your potential savings here.
Try IDgo yourself. For Free. No Code.
Request Access Now
How IDgo Works
Authenticate in seconds.
Offline Authentication
Call Centers, IVRs, In Person, Interactive Teller Machines, Anonymous Chat Sessions
-
Consumer receives SMS to their mobile phone.
-
Consumer authenticates using device biometrics, passcode or screen lock pattern.
Online Authentication
Account Login
-
After entering username, password for online account, consumer uses IDgo passkey to complete multi-factor authentication using device biometrics, passcode or screen lock.
Forgot Password
-
Before setting up a new password, consumer uses IDgo passkey to authenticate using device biometrics, passcode or screen lock.
​Step Up Authentication
-
Before executing risky transactions like a funds transfer, consumer uses IDgo passkey to complete multi-factor authentication using device biometrics, passcode or screen lock.
Passwordless Account Login
-
Consumer uses IDgo passkey to complete online account login using device biometrics, passcode or screen lock instead of username, password.