Offline Authentication
Contact Centers, IVRs | Interactive Teller Machines
In Person | Anonymous Chat Sessions
Contact Centers, IVRs
Reduce average handle time and provide a better user experience in your contact center.
Benefits
✔ Reduced Average Handle Time (AHT)
✔ Better Customer / Member experience
✔ Expand self-service options
Uses
✔ Authenticate callers before agents answer calls
✔ Deliver known customers to agents to be greeted by name, rather than who are you and prove it.
✔ Enable self-service options that require secure authentication
IVR demo
Reduce average handle time with our call center authentication solutions.
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Interactive Teller Machines
Enable your customers to authenticate with a much improved user experience at your ITMs without having to inspect identity documents.
Benefits
✔ Replace the hassle of inspecting identity documents remotely
✔ Protect against the use of fraudulent identity documents
Uses
✔ Streamline video-based authentication
✔ Defend against fraudulent identity documents
In Person
Enable in-person authentication securely and easily without sharing any personal information.
Benefits
✔ Protect against the use of fraudulent identity documents
Uses
✔ Defend against fraudulent identity documents
Anonymous Chat Sessions
Securely authenticate consumers in anonymous chat channels.
Benefits
✔ Securely authenticate callers in chat sessions without asking for personal information
Uses
✔ Streamline chat session authentication
