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Contact Center

Contact Centers, IVRs

Reduce average handle time and provide a better user experience in your contact center.

Benefits

✔ Reduced Average Handle Time (AHT)

✔ Better Customer / Member experience

✔ Expand self-service options

Uses

✔ Authenticate callers before agents answer calls

✔ Deliver known customers to agents to be greeted by name, rather than who are you and prove it.

✔ Enable self-service options that require secure authentication

IVR demo

Reduce average handle time in your call center today.

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Interactive Teller Machines

Enable your customers to authenticate with a much improved user experience at your ITMs without having to inspect identity documents.

Benefits

✔ Replace the hassle of inspecting identity documents remotely

✔ Protect against the use of fraudulent identity documents

Uses

✔ Streamline video-based authentication

✔ Defend against fraudulent identity documents

cheerful-african-american-woman-using-cr
Interactive Teller Machine
In Person

In Person

Enable in-person authentication securely and easily without sharing any personal information.

Benefits

✔ Protect against the use of fraudulent identity documents

Uses

✔ Defend against fraudulent identity documents

Enable in-person authentication
Anonymous Chat Session

Anonymous Chat Sessions

Securely authenticate consumers in anonymous chat channels.

Benefits

✔ Securely authenticate callers in chat sessions without asking for personal information 

Uses

✔ Streamline chat session authentication

secure authentication for customer support chats
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