Offline Authentication
Contact Centers, IVRs | Interactive Teller Machines
In Person | Anonymous Chat Sessions
Contact Centers, IVRs
Reduce average handle time and provide a better user experience in your contact center.
IVR demo
Benefits
✔ Reduced Average Handle Time (AHT)
✔ Better Customer / Member experience
✔ Expand self-service options
Uses
✔ Authenticate callers before agents answer calls
✔ Deliver known customers to agents to be greeted by name, rather than who are you and prove it.
✔ Enable self-service options that require secure authentication
Reduce average handle time with our call center authentication solutions.
Calculate your savings here.
Try IDgo yourself. For Free. No Code.
Interactive Teller Machines
Enable your customers to authenticate with a much improved user experience at your ITMs without having to inspect identity documents.
Benefits
✔ Replace the hassle of inspecting identity documents remotely
✔ Protect against the use of fraudulent identity documents
Uses
✔ Streamline video-based authentication
✔ Defend against fraudulent identity documents
In Person
Enable in-person authentication securely and easily without sharing any personal information.
Benefits
✔ Protect against the use of fraudulent identity documents
Uses
✔ Defend against fraudulent identity documents
Anonymous Chat Sessions
Securely authenticate consumers in anonymous chat channels.
Benefits
✔ Securely authenticate callers in chat sessions without asking for personal information
Uses
✔ Streamline chat session authentication