IDgo Authentication with Mitel CX
IDgo authentication is now available within Mitel CX.
Now Mitel customers can benefit from a seamless experience with the IDgo user authentication service available within the Mitel CX platform:
• Reduction of the time to authenticate callers
• Reduction of fraud exposure
• Enhanced customer experience and satisfaction
• Allows agents to focus on service, not security hoops
See demo videos here
Mitel partners and customers contact sales@idgo.io
Use Case Example
Financial Insitution Contact Center
Requirement: authenticate callers before allowing access to financial services.
Risk: someone other than account holder gains access to account with fraudulent intentions.​​​​​
Typical Authentication Methods: use knowledge-based security questions, secret PINs or passphrases, answers to personal information, one-time passcodes, or voice biometrics to authenticate.
Risks with Typical Authentication Methods: data breaches and social engineering make security questions, secret PINs or passphrases, personal information and one-time passcodes highly vulnerable to being known by someone other than the account holder. Voice biometrics is susceptible to artificial intelligence fakes.
IDgo: Use a device consumers always have to authenticate: their unique mobile phone with an IDgo encrypted credential. No need to share answers to security questions, secret PINs or passphrases, personal information or one-time passcodes. No use of voice biometrics.
And for Mitel customers, realize the following benefits:
- save the time it takes an agent to authenticate by authenticating with IDgo in the Mitel IVR and see the results of IDgo authentications in the Mitel platform.
- use IDgo integrated within the Mitel platform to enroll users in the IDgo service.
- deliver a more secure authentication method and simpler experience to users and staff.