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Zappix and ID-GO to Showcase an Integrated Secure Digital Self-Service Solution at NECCF Event

Updated: Jun 29, 2023



Leading Visual Self-Service Provider Zappix and User Authentication Pioneer ID-GO Collaborate to Showcase Innovative Solutions.


BURLINGTON, MASS. (PRWEB) May 22, 2023 — Zappix, a leading provider of Visual Self-Service solutions, and ID-GO, a renowned pioneer in biometric authentication technology, are announcing their partnership as exhibitors at the upcoming NECCF event, taking place on June 13th at Gillette Stadium. This collaboration brings together two industry leaders to showcase their solutions and demonstrate the future of customer engagement and secure user authentication.

The NECCF event is a premier gathering of contact center professionals and technology providers, offering an excellent platform to showcase innovative solutions and exchange industry insights. Zappix and ID-GO are thrilled to join forces and exhibit their groundbreaking technologies, highlighting their commitment to revolutionizing customer experiences and strengthening security measures.

Zappix specializes in Visual Self-Service solutions that provide seamless and personalized customer interactions, enabling effortless access to information, issue resolution, and transaction completion through intuitive visual interfaces. Partnering with ID-GO, Zappix aims to enhance security measures while delivering a frictionless customer experience. Leveraging ID-GO’s expertise in biometric authentication, which offers unparalleled accuracy and reliability through face recognition and fingerprint scanning, this collaboration demonstrates the power of biometric authentication in safeguarding customer data and mitigating unauthorized access risks.


“We are delighted to partner with ID-GO and showcase our integrated solutions at the NECCF event,” said Yossi Abrahan, President & CEO of Zappix. “This collaboration brings together Zappix’s Visual Self-Service capabilities and ID-GO’s advanced biometric authentication technology, offering a comprehensive solution that prioritizes both security and customer experience. We look forward to demonstrating our joint expertise and engaging with industry professionals at this event.”


“We are looking forward to showcasing the integration of Zappix and ID-GO clearly demonstrates improved user experience, operational efficiency and enhanced account security,” said Rocky Scales, CEO of Cozera/ID-GO


The Zappix and ID-GO exhibit at the NECCF event will feature live demonstrations, interactive conversations, and discussions on customer engagement and secure self-service solutions. Attendees will have the opportunity to experience firsthand how integrating Zappix’s Visual Self-Service platform with ID-GO’s authentication technology can enhance security, streamline operations, and elevate the overall customer experience. To learn more about the event and how to register, visit https://neccf.org/. Don’t miss this opportunity to engage with industry leaders and discover the future of customer engagement and security. About Zappix Zappix delivers AI-powered Mobile On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA). The Cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.) and IVRs, and provides a comprehensive Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automation of revenue-generating use cases. To learn more about Zappix, go to http://www.zappix.com. About Cozera ID-GO, http://www.cozera.io, is a user authentication platform that offers device-based biometric authentication with a superior user experience compared to existing authentication methods. Leveraging the FIDO (fast identity online) authentication protocols enables ID-GO to eliminate passwords or sharing personal information during authentication. As a no-code/low-code and omnichannel solution that does not require a downloaded application, customers can deploy ID-GO easily without using extensive IT resources or integration programming.

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